Yet again, ETS provides great service

(notice the sarcasm above)

In an unrelated note I had to call ETS today, this time for something related to the Toefl exam. No big deal, just a quick question. I spoke to Dan this time. Apparently these people are trained to give snotty replies. I guess I'll have to come up with some of these lines and save them for future calls to them. (drop me a line if you have one or two!).

If you read back to my first phone call with ETS, you may remember how the conversation went. I asked the lady over the phone if she would remember the exact way she signed up for something 2-3 months ago (using 1 or 2 last names, taking into consideration I fill up dozens of internet applications & sign ups in a couple of months). Her reply was something really snotty, along the lines of "duh, obviously I would remember, wouldn't you?". I guess I must be stupid, because I really couldn't remember. If you sign up to several services (like I do) and you sometimes have to use different usernames because your's is taken, you may know what it's like.

So today I asked Dan a simple question. I needed some test results shipped to a college so I asked about the options I had, since I needed it done as soon as possible. So his answer was something along the lines of "well, as our terms of agreement for the test states and you should have read carefully our only way of sending scores is by mail and it takes about 4 days to process the order, 7 days to send the scores and 7 days to arrive". Well sorry Dan, but I'm sure I did read those term.... almost 5 months ago when I took the test in December.

I guess all of their employees are really anal (ha!), or they just seem to have really snotty answers for everything. I can understand a bad day..... maybe they all have bad days everyday? Could be.

Snotty replies..... post your suggestions below! (no swearing!)

Later!

PS. I later called the university to try to sort things out. I was surprised how different (good and helpful) people over there were. Everything is sorted out and fine.